Last updated: January 1st 2009
Blendbetter Pet Foods knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting http:\www.blendbetter.co.uk, you are accepting the practices described in this Privacy Notice.
What Personal Information About Customers Does Blendbetter Pet Foods Gather?
The information we learn from customers helps us personalise and continually improve your shopping experience at Blendbetter Pet Foods. Here are the types of information we gather.
- Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customising future shopping for you, improving our stores, and communicating with you.
- Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses Blendbetter Pet Foods. A number of companies offer utilities designed to help you visit Web sites anonymously. Although we will not be able to provide you with a personalised experience at Blendbetter Pet Foods if we cannot recognise you, we want you to be aware that these tools exist.
- E-mail Communications: To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Blendbetter Pet Foods if your computer supports such capabilities.
- Information from Other Sources: We might receive information about you from other sources and add it to our account information.
What About Cookies?
- Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser and to provide additional features. These features are particularly valuable in allowing us to provide you with a personalised online shopping experience in the future.
- The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies will allow you to take full advantage of some of Blendbetter Pet Foods's coolest features as this website develops, and we recommend that you leave them turned on.
Does Blendbetter Pet Foods Share the Information It Receives?
Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below.
- Agents: We may employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
- Promotional Offers: Sometimes we may send offers to selected groups of Blendbetter Pet Foods customers on behalf of other businesses. When we do this, we do not give that business your name and address
- Business Transfers: As we continue to develop our business, we might conceivably sell or buy stores, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Blendbetter Pet Foods, Inc., or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
- Protection of Blendbetter Pet Foods and Others: We release account and other personal information when we believe release is appropriate to comply with the law; or protect the rights, property, or safety of Blendbetter Pet Foods, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.
- With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.
How Secure Is Information About Me?
- We will work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
- We will reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
- It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when finished using a shared computer.
Which Information Can I Access?
Blendbetter Pet Foods may, in the future, give you access to a broad range of information about your account and your interactions with Blendbetter Pet Foods for the limited purpose of viewing and, in certain cases, updating that information.
What Choices Do I Have?
- As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of Blendbetter Pet Foods offers and features.
- We will obtain your consent, in advance, before we send you e-mail (If you do not want to receive legal notices from us, such as this Privacy Notice, those notices will still govern your use of Blendbetter Pet Foods, and it is your responsibility to review them for changes.)
- The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, you will may not be able to use certain features in future if you do not use cookies.
Conditions of Use, Notices, and Revisions
If you choose to visit Blendbetter Pet Foods, your visit and any dispute over privacy is subject to this Notice, including limitations on damages, arbitration of disputes, and application of the law as appropriate. If you have any concern about privacy at Blendbetter Pet Foods, please contact us with a thorough description, and we will 'Try to resolve it.
Our business changes constantly, and our Privacy Notice will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should cheque our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
Information You Give Us
You provide most such information when you search, buy, bid, post, participate in a contest or questionnaire, or communicate with Blendbetter Pet Foods. For example, you may provide information when you search for a product; place an order through Blendbetter Pet Foods or one of our third-party sellers; make a purchase; provide information in your account (and you might have more than one if you have used more than one e-mail address when shopping with us); communicate with us by phone, e-mail, or otherwise; complete a questionnaire or a contest entry form; provide employer information when opening a corporate account; participate in Discussion Boards or Blendbetter Pet Foods Chat; provide and rate Reviews. As a result of those actions, you might supply us with such information as your name, address, and phone numbers; credit card information; people to whom purchases have been shipped, including addresses and phone number; people (with addresses and phone numbers); e-mail addresses ; content of reviews and e-mails to us; personal description and photographs; and financial information.
Automatic Information
Examples of the information we collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type and version, operating system, and platform; purchase history, which we may aggregate with similar information from other customers; the full Uniform Resource Locator (URL) clickstream to, through, and from our Web site, including date and time; cookie number; products you viewed or searched for; pages you visited; your purchase history; and the phone number you used to call or fax us.
Information from Other Sources
Examples of information we receive from other sources include updated Delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily; account information, purchase or redemption information, and page-view information from some merchants with which we may operate co-branded businesses or for which we provide technical, fulfillment, advertising, or other services; and credit history information from credit bureaus, which we may use to help prevent and detect fraud and to offer certain credit or financial services to some customers.
Information You Can Access
Examples of information you may be able to access easily in future at Blendbetter Pet Foods include up-to-date information regarding recent orders; personally identifiable information (including name, e-mail, password, communications preferences, address book); payment settings (including credit card information); e-mail notification settings; recommendations; previous shopping lists.